Privacy Policy

Welcome to Carnival Resort, Alipur, New Delhi. We respect your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms, telephone calls, WhatsApp communications, and other booking channels.

This Privacy Policy explains how Carnival Resort collects, uses, stores, shares, and protects personal information in accordance with applicable Indian laws.

1. Information We Collect

Depending on your interaction with us, we may collect the following information:

Personal Information

• Full name.
• Mobile number and email address, if provided.
• Event type, such as weddings, receptions, birthday parties, anniversaries, corporate events, and other celebrations.
• Preferred event date.
• Expected number of guests.
• Event requirements, preferences, and messages.
• Booking details and correspondence with our team.

Booking and Payment Information

When you make a booking, we may collect relevant booking records, billing details, payment status, and transaction references. Payments processed through third-party payment providers may also be subject to their privacy policies.

Technical Information

If our website uses analytics tools, cookies, or similar technologies, we may collect technical information such as browser type, device information, website interactions, and approximate location derived from your IP address, subject to applicable law and your choices.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to enquiries and requests for quotations.
• Contacting you regarding event availability and packages.
• Preparing quotations and booking proposals.
• Managing confirmed reservations and event arrangements.
• Communicating changes to bookings or services.
• Processing payments, invoices, and refunds.
• Providing customer support and handling complaints.
• Improving our website and customer experience.
• Preventing fraud and protecting our business and customers.
• Meeting applicable legal, tax, accounting, and regulatory obligations.
• Sending promotional communications where legally permitted and, where required, with your consent.

We will not use your information for purposes incompatible with the purposes disclosed to you, except as permitted by applicable law.

3. WhatsApp and Telephone Communication

Our website may allow you to contact Carnival Resort through WhatsApp or telephone. If you choose to communicate through WhatsApp, your information will also be processed according to WhatsApp's applicable terms and privacy practices.

We may use the mobile number you provide to respond to your enquiry or discuss your event requirements. Promotional messages will be sent only in accordance with applicable consent, privacy, and communications requirements. You may request that promotional communications stop.

WhatsApp Privacy Policy: https://www.whatsapp.com/legal/privacy-policy.

4. Sharing of Personal Information

We do not sell personal information to third parties. Where necessary and legally permitted, we may share relevant information with:

• Website hosting and technical service providers.
• Authorised staff and event-management personnel.
• Payment processors and banking partners.
• Vendors or service providers involved in fulfilling your event requirements.
• Professional advisers, auditors, and legal representatives.
• Government authorities or law-enforcement agencies when required by law.

We share only the information reasonably necessary for the relevant purpose and require appropriate safeguards from service providers where applicable.

5. Data Security

We take reasonable measures appropriate to the nature of the information we hold to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse. These measures may include access controls, secure website connections, appropriate staff permissions, and safeguards provided by our service providers.

No online transmission or storage system can be guaranteed to be completely secure. Where applicable, we will address personal-data breaches and provide notifications in accordance with the laws and rules in force.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, resolving disputes, maintaining business records, and complying with legal obligations.

Information may be retained for longer periods where required by law. When personal information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may be entitled to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate personal information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related complaint.
• Exercise other rights available under applicable Indian data-protection law.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. We may also retain certain records where required by law. To exercise an applicable right, contact us using the details provided in the Contact Us section.

8. Cookies and Website Analytics

Our website may use essential cookies and similar technologies to support website functionality, security, and performance. If analytics or advertising technologies are introduced, we will provide appropriate information and obtain consent where required by applicable law.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality. If a separate Cookie Policy is published, it will provide further information.

9. Children's Personal Information

Our website and event enquiry services are intended for individuals making enquiries about venue and event services. We do not knowingly collect children's personal information directly for independent marketing purposes.

Where the processing of a child's personal data is subject to applicable parental-consent or other legal requirements, we will follow the requirements applicable to that processing.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, maps, social media platforms, or messaging services. We are not responsible for the privacy practices of independent third-party websites. Please review their respective privacy policies before sharing personal information.

11. Changes to This Policy

We may update this Privacy Policy when our services, technology, or applicable legal requirements change. The revised version will be published on this page with an updated revision date.

12. Contact Us

This policy is a general template. Please ensure it reflects your actual website tools, data practices, and applicable legal requirements. Consider obtaining legal review before publication.